The Irate Customer
For all of you out there who've had to deal with an
irate customer, this one is for you. It's a classic! In tribute to those
'special' customers we all love!
An award should go to the United
Airlines gate agent in Denver for being smart and funny, and making her point,
when confronted with a passenger who probably deserved to fly as cargo.
A crowded United flight was canceled. A single agent was rebooking a
long line of inconvenienced travelers. Suddenly an angry passenger pushed his
way to the desk. He slapped his ticket down on the counter and said, "I HAVE to
be on this flight and it has to be FIRST CLASS." The agent replied, "I'm sorry
sir. I'll be happy to try to help you, but I've got to help these folks first,
and I'm sure we'll be able to work something out." The passenger was
unimpressed. He asked loudly, so that the passengers behind him could hear, "Do
you have any idea who I am?"
Without hesitating, the gate agent smiled
and grabbed her public address microphone. "May I have your attention please?"
she began, her voice bellowing throughout the terminal. "We have a passenger
here at the gate WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his
identity, please come to the gate."
With the folks behind him in line
laughing hysterically, the man glared at the United agent, gritted his teeth and
swore, F*** you!"
Without flinching, she smiled and said, "I'm sorry,
sir, but you'll have to stand in line for that, too."